Difficult Conversations




One to Talk 2 – Addressing Difficult Conversations with a Process

The purpose of this book is to provide you with the tools needed to approach difficult conversations with a process in hand. The processes contained within the following pages are non confrontational and applicable to all areas of your life, at home, work, within groups or at play.

Until two people can agree and generally abide by the same set of rules for communication, there is little chance they will communicate effectively.

The tools are set up in a manner that allow you to reflect, upon an emotional upset, on why you are feeling this way and to provide you with guidance in how to handle these emotions. Having these emotions is OK; but you must accept that you are ultimately responsible for your action or inaction in the resolution of this challenge.


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